Customer Engagement and Communications Internship, Strategy and People, Auckland | Auckland

Posted on 20-Sep-2018
Application close date: 24-Sep-2018
Position type:
Fixed Term
Job reference:

The Department of Conservation (DOC) Auckland Partnerships and Operations teams are focusing on significant customer engagement and visitor behaviour projects to support our Summer Programme.


The Summer Programme involves prioritising a number of events and behaviour management programmes where we engage directly with the public. Engagement pathways will include, but are not limited to, public/community events, social media communication and blogs.


The intern will:

• assist our team to develop and deliver a customer engagement and visitor behaviour plan
• directly support the team at events, engaging directly with the public to talk about the effects of kauri die back, the value of marine reserves, visiting pest-free islands, the biodiversity crisis etc.
• identify key messages and learnings from these events/engagement strategies, as well as important audiences, and the best communication channels to reach those audiences
• assist in the development of future engagement strategies based on learnings throughout the Summer Programme
• develop content on what has been learnt and achieved


You will learn about the role DOC has in involving the public in conservation outcomes and gain an understanding of the central role our Auckland team plays in urban conservation.


To succeed in this role, you will:

• Be studying biodiversity, science communications, marketing, PR or communications
• Understand the threats to New Zealand's natural world (kauri die back, mammalian pests etc.)
• Have knowledge of, and some experience using a range of internal and external communication channels (internal: intranet, email updates, case studies; external: websites, blogs, social media etc.)
• Have exemplary writing skills - be able to spell and use grammar correctly
• Be organised and professional
• Have excellent interpersonal skills
• Be open to learning
• Be comfortable speaking directly to the public
• Be able to simplify complex messages to be able to be communicated broadly
• Get on well with a wide range of people, and keen to get stuck in and contribute to the success of the team
• Hold a valid driver licence
• Be flexible to work weekends and evenings when required for events etc.
• Be able to assist in setting up information stands at events when applicable


To be eligible for an internship you must be a New Zealand citizen or permanent resident AND a full-time student in 2018 at one of the following universities:

• University of Auckland
• Auckland University of Technology
• University of Waikato
• Massey University
• Victoria University of Wellington
• University of Canterbury
• Lincoln University
• University of Otago


Preference will be given to students who have completed at least two years of study.


You will ideally need to be available for at least 12 weeks between 26 November 2018 and 22 February 2019.


Please apply online. Applications must include a cover letter, curriculum vitae and evidence of the required capabilities as per the project description.


For more information, please contact Julie Kidd on 027 4858054 quoting vacancy 600/24T1.


Applications close at 5pm on Monday, 24 September 2018.


DOC is committed to a diverse workforce that represents the communities we serve, and to creating an inclusive workplace culture.

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