Senior Visitor Advisor, Heritage and Visitors Unit, Policy and Visitors, Invercargill | Invercargill

Posted on 05-Feb-2019
Application close date: 25-Feb-2019
Position type:
Job reference:

Use your visitor expertise to be a key influencer in improving the Department of Conservation's (DOC) management of visitors in the exciting changes that we are making to strengthen our important visitor and heritage systems here at Te Papa Atawhai. 

Changes are:

  • A more strategically orientated system with clearer priorities and a focus on the future.
  • Insight driving effective decision making across the system
  • A visitor focused approach
  • Significantly improving visitor management and engaging people in conservation
  • Interdisciplinary teams working together to solve problems and unlock opportunities


Our challenges are:

  • A growing population and tourism industry mean greater use of public lands and waters.
  • Visitors are more diverse and interested in a wider range of experiences.
  • Managing a million new visitors well demands new approaches and techniques, to protect conservation values and to ensure that visitors have great experiences.


This position is in the new Visitor Advice team, reporting to the Visitor Advice Manager as part of the newly established Heritage and Visitors Unit.  The purpose of the role is to provide visitor advice to Operations and Partnerships Directors to support delivery of the heritage and visitor strategy.

Key responsibilities include:

  • Support regional operations directors and partnership directors with their management teams in stakeholder engagement at a regional and local level
  • Ensure that visitor-related operational realities are effectively responded to by other teams in the Heritage and Visitor system, translate system improvements into the business and deliver specialist visitor technical services.
  • Act as change agents by providing technical advice and feedback to the regional operations and partnership directors and their teams on opportunities to improve the effectiveness of service delivery to visitors in their region
  • Ensure strong alignment with Principal Advisor, Visitor Risk to support desired safety outcomes


You will be able to show that you can:

  • Influence at all levels of management;
  • Engage and work in partnership with iwi, hapu and whanau
  • Apply strategic thinking and insights to translate national strategies and directions into regional priorities,
  • Make connections to improve awareness, knowledge and the Department's effectiveness
  • Coach and mentor relevant staff
  • Lead and influence complex projects in a visitor context
  • Understand visitor management within protected areas and have knowledge of New Zealand's recreation and tourism sectors


Eligibility to work in New Zealand is mandatory, including a valid work visa covering the whole period of employment if applying internationally.

Please apply online.  Applications must include a cover letter, CV and evidence of the required capabilities as per the role description. 


Enquiries about the vacancies please contact Melissa Keane –, or telephone (021) 020 09798,


Applications close at 5pm on Monday, 23 February 2019.

DOC is committed to a diverse workforce that represents the communities we serve, and to creating an inclusive workplace culture.


Go to the Applicant Information Sheet for the role description and more information about the team.

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