Senior Insight Advisor, Heritage and Visitors Unit, Policy and Visitors Group, Christchurch | Christchurch

Posted on 08-Apr-2019
Application close date: 29-Apr-2019
Position type:
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The Department of Conservation's vision is for New Zealand to be the greatest living space on Earth. It is responsible for some of the most important issues facing New Zealand: how to look after our unique environment in a way that benefits current and future generations. It grapples with issues as challenging as maintaining our unique biodiversity and providing for the increasing number of tourists coming to visit our beautiful places.


The rapid growth in global tourism has created a number of policy and service delivery challenges around New Zealand in recent years, yet the forecast growth creates enormous opportunities for the future of New Zealand.


We are looking for a smart and ambitious Senior Insights Advisor with a passion for providing high quality advice to be key influencers in the exciting changes that DOC Te Papa Atawhai is making to strengthen our important heritage and visitor systems. 

Changes are:

  • A more strategically orientated system with clearer priorities and a focus on the future.
  • Insight driving effective decision making across the system
  • A visitor focused approach
  • Significantly improving heritage management and engaging people in their heritage
  • Interdisciplinary teams working together to solve problems and unlock opportunities
  • Managing new and existing visitors with a focus on nature conservation within an overall enhanced focus on sustainability and well-being


Our challenges are:

  • A growing population and tourism industry and increasing interest in getting into the outdoors means greater use of public lands and waters.
  • Visitors are more diverse and interested in a wider range of experiences.
  • Managing a million new visitors well demands new approaches and techniques, to protect conservation values and to ensure that visitors have great experiences.


This position is based in Christchurch in the new Strategy and Insight team and will ensure that DOC's heritage and visitor priorities are clear, that insight supports improved system performance, and efficient investment decisions are made. You will play a key role in developing a high-performing team that helps support DOC to succeed in an environment of growing visitor numbers, changing visitor and community expectations, and increasingly complex conservation management issues. As part of a small but pivotal team, your ability to work with and through others, both in and out of the department, will be critical. As will your ability to understand what insights and information is needed to think through policy problems clearly and impartially, and to communicate these insights in an accessible and compelling way.


About the role

In this role you will determine and deliver the insight needs of the Heritage and Visitor system by defining insight needs across the Heritage and Visitor system, develop and maintain the insight work programme, and commission insight services. Overall, you will ensure that we have the information needed to deliver improved visitor safety initiatives and underpin efficient and effective decision-making.

You will be able to show that you can:

  • Identify and shape the most important questions that need answering
  • Collaborate with other teams to create meaning from qualitative and quantitative data and information and use advanced conceptual and analytical skills
  • Collaborate with other teams turning data and information into meaningful narrative or graphics that customers can engage with and will focus their efforts
  • Prioritise and make trade-offs in the work programme to achieve strategic goals
  • Build credible and influential relationships
  • Engage and work in partnership with whānau, hapu and iwi
  • Understand New Zealand's conservation issues.


This position reports to the Strategy and Insight Manager and are in the newly established Heritage and Visitors Unit. 


Eligibility to work in New Zealand is mandatory, including a valid work visa covering the whole period of employment if applying internationally.


Please apply online.  Applications must include a cover letter, CV and evidence of the required capabilities as per the role description. 


Enquiries about the vacancies please contact Tim Bamford,  or telephone (027) 569 7343.


Applications close at 5pm on Monday, 29 April 2019.


DOC is committed to a diverse workforce that represents the communities we serve, and to creating an inclusive workplace culture.

Go to the Applicant Information Sheet for the role description and more information about the team.

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