Team Lead, Visitor Engagement, Customer and Engagement Unit, People and Engagement Group, Wellington | Wellington

Posted on 13-May-2019
Application close date: 27-May-2019
Sales and Marketing/Tourism
Position type:
Job reference:
  • Apply your communications, engagement and leadership skills
  • Help DOC develop sustainable tourism strategy, policies and content



The Department of Conservation (DOC) is seeking a highly motivated individual to provide leadership and advice in the visitor engagement space.


The Team Lead Visitor Engagement will be based in the Customer Engagement Unit, DOC's Marketing & Communications function, with two direct reports. They will work closely with staff and managers within other groups in the Department and internal and external partners, including Tourism New Zealand, MBIE, TIA and other key stakeholders in tourism and recreation.



•Your outstanding relationship management skills and understanding of sustainable tourism will help inform policy, strategy and the development of customer engagement strategies.

•You will play a critical leadership role in the development of visitor information strategies, and delivery of communications, including visitor safety, to ensure visitors are appropriately informed at all stages of the customer journey. 

•With high level organisational and project management skills, you will effectively prioritise the relationship, advisory and content development aspects of this busy role, as well as contribute and lead project teams as needed.

•Your outstanding interpersonal skills will see you developing strong relationships across the visitor system and working effectively within the principles of the Treaty of Waitangi as you increase benefits for conservation. 


About DOC

The Department of Conservation's vision is for New Zealand to be the greatest living space on Earth. It is responsible for some of the most important issues facing New Zealand: how to look after our unique environment in a way that benefits current and future generations. It grapples with issues as challenging as maintaining our unique biodiversity and providing for the increasing number of tourists coming to visit our beautiful places.


Eligibility to work in New Zealand is mandatory, including a valid work visa covering the whole period of employment if applying internationally.


Recruitment for this role is being managed by JacksonStone.

For more information and to apply for this role, please visit Applications must include a cover letter, CV and evidence of the required capabilities as per the role description.


For any queries, please contact Claire Dowling, or 04 550 8000, quoting reference 5861

Applications close at 5pm on Monday 27 May 2019.


DOC is committed to a diverse workforce that represents the communities we serve, and to creating an inclusive workplace culture.


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