Social Media Advisor, Customer Engagement Unit, People and Engagement, Auckland | Auckland

Posted on 11-Feb-2019
Application close date: 25-Feb-2019
Position type:
Job reference:

The Customer Engagement Unit is looking for a creative and innovative Social Media Advisor to join our Social Media Team. We have one of the most established social media teams in government and access to some amazing content.


This is an exciting opportunity to put your social media expertise to work, inspiring the public to take positive action for our native wildlife and our unique environment.


Maximising DOC's strong and established brand, you will help engage our social media communities and reach new audiences through exciting story-telling and compelling content. Where else do you get to be the voice of Sirocco, our beloved kākāpō one day and promoting our beautiful walks and wild places the next?


You'll be surrounded by passionate people who will challenge, motivate and encourage you to achieve your best work.

Reporting to the Team Lead – Social Media, you will:

  • work in a team focussed on delivering strong external communications and excellent customer service.
  • maintain and develop DOC's core social media communities
  • create and manage social media campaigns and support wider campaigns to achieve business goals
  • help implement and improve DOC's social media approach
  • provide social media guidance, advice and support to enable DOC staff to build their own social media capability
  • be comfortable responding quickly to breaking stories/conversations, operating outside office hours and responding on behalf of DOC


You will bring to the team:

  • one/two years of experience in a social media/communications/digital role
  • knowledge of social media best practice and a history of success in hands-on execution of social media initiatives
  • a track record of innovation and creative thinking
  • ability to develop and maintain effective relationships with a diverse range of people
  • problem solving and analytical skills
  • ability to provide support and share expertise
  • ability to work under pressure


The successful candidate will be a capable multi-tasker, able to work quickly, manage conflicting priorities and get work done to a high standard.  You will need to work independently and with initiative as the role is based in a different location from your manager and other team members. You will need be able to communicate in a timely and effective way with your team in Wellington.


You will be expected to travel to Wellington at times to meet with your team and participate in Customer Engagement Team hui.


Eligibility to work in New Zealand is mandatory, including a valid work visa covering the whole period of employment if applying internationally.

Please apply online at the DOC Careers Centre. Applications must include a cover letter, CV and evidence of the required capabilities as per the role description.


For any queries, please contact Kurt Sharpe,, or telephone (027) 200 9418 quoting vacancy 600/2241.  


Applications close at 5pm on Monday, 25 February 2019.

DOC is committed to a diverse workforce that represents the communities we serve, and to creating an inclusive workplace culture.

Search Tips