Ranger Visitor Centre
About this role
- Full time, permanent opportunity based in Franz Josef at the Westland Tai Poutini National Park Visitor Centre.
- Be at the forefront of welcoming visitors to a World Heritage Area
- Have a National Park right on your backdoor step
Toitū te marae a Tāne, toitū te marae a Tangaroa, toitū te tangata
If the land is well and the sea is well, the people will thrive
At Te Papa Atawhai, Department of Conservation we express our spirit of service and serve Aotearoa through our purpose, Papatūānuku Thrives. Our organisational strategy, Te Kaupapa a Te Papa Atawhai, puts nature and people at the heart of everything we do.
He angitūtanga | About the role
The Westland Tai Poutini National Park covers over 1000 square kilometres of picaresque mountain ranges and dense native New Zealand Forest. It is home to the iconic Franz Josef and Fox Glaciers and a complete conservationist's playground.
As the Ranger Visitor you will be front and centre to all enquiries from stakeholders, the public, and other Department of Conservation staff. One day you could be providing insights into the local and regional tracks, the next providing advice/resources to people enquiring about the Department.
This is a diverse role within a close-knit team. You will be the “go-to” person with day-to-day visitor centre responsibilities. You will provide excellent customer service to a variety of visitors, clearly convey visitor safety information, deliver efficient administrative services, effectively prioritise tasks, confidently manage pressure and contribute to a variety of different work programmes.
You must be able to work weekends and across the holidays/long weekends.
The position will focus on:
- Providing quality information on conservation, recreation, and safety to both domestic and international visitors.
- Educating and encouraging visitors to participate in recreation and nature-based activities across South Westland.
- Promoting and selling conservation merchandise and core range products within the Westland Tai Poutini National Park Visitor Centre.
- Helping train and mentor any new visitor centre team members and managing rostering requirements.
Ngā pūkenga me ngā wheako | Skills and experience
This role is a ‘jack of all trades position' and will require you to have a range of skills. If you have the following attributes, we are keen to hear from you:
- Excellent written and oral communication skills
- Proven ability at picking up new programmes and processes.
- Experience with Microsoft Office suite and preparing spreadsheets
- A passion for conservation and outdoor pursuits
- Capability in coaching and transferring new skills to others
- Ability to work under pressure and convey important information in a clear, concise manner
- Experience in a retail/customer service (customer inquiries and conflict resolution)
- Frist hand knowledge of South Westland and the wider West Coast
Mō te tīma | About the team
This is a chance to join a small, dynamic team within the larger South Westland team of approximately 50 staff, spanning from Franz Josef to Haast. Our team helps strengthen relationships within our local communities, forge closer ties with key stakeholders, grow awareness of conservation across Aotearoa and imbed a strong health and safety culture.
We offer a supportive and collaborative working environment that gives everyone a chance to learn about biodiversity, community or recreational work within the Department of Conservation. We all share a common goal of a biodiverse and healthy South Westland environment that can be enjoyed by locals and tourists alike.
We welcome fresh perspectives and look forward to you contributing to our culture of continuous improvement.
Ko ngā hua | What we offer
We take pride in enabling our kaimahi to bring their unique perspectives to mahi, in pursuit of our collective aspirations. Our commitment to well-being and professional development includes:
- Discounted access to Department of Conservation tracks, huts and amenities as well as outdoor apparel.
- Te Pukenga Atawhai – Cultural Capability Development Programme
- Active employee networks, Te Kāwai Aho Tapu - Māori Kaimahi Network, Rainbow Network
Tono ināianei | Apply now
Submit a tailored CV and cover letter highlighting your relevant skills, experience, and alignment to our Kaupapa.
The salary range for this position is $53,776 to $68,714 with the starting salary of the successful applicant being based on their relevant skills and experience.
Rā katinga | Applications close: 3 October 2022, 5pm
Me he pātai anō | Further enquiries contact Chris Monson on 027 543 9963
Taupānga| Job Reference: 400/07421
COVID-19 Vaccination requirement – All employees are required to be vaccinated in line with our Vaccination Policy. New employees will be required to provide proof of COVID-19 vaccination prior to commencing employment.
Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment.
Visit www.doc.govt.nz to find out more about a career with us.
|Application close date:||03-Oct-2022|
|Attachments:|| Ranger - Visitor Centres.pdf (PDF, 216KB)