Visitor Centre Lead | Te Anau

Posted on 16-Nov-2021
Application close date: 05-Dec-2021
Te Anau
Position type:
Job reference:
  • Are you resourceful, adaptable, have an affinity for people and enjoy delivering excellent customer service and mentoring and leading others to do the same?
  • If so, come work, play, and make your mark in Te Papa Atawhai's Te Anau District looking after Aotearoa's largest national park, Fiordland, and surrounding conservation land.


Fiordland is world class and famous for its natural icons like Piopiotahi / Milford Sound and three of the 10 Great Walks. It is a passionately protected slice of New Zealand's cultural, geological, and pioneering past with many taonga species. To live here is to enjoy one of New Zealand's most spectacular pieces of natural wilderness as your backyard. It fosters a sense of appreciation that is often lost in big cities.


He angitūtanga: About the Role

The Visitor Centre team is the face of Te Papa Atawhai. We are responsible for ensuring that every person who walks through the door has a memorable customer experience, whether they are booking a Great Walk, looking for information (or elusive kiwis), checking out the displays, purchasing tramping supplies or just sheltering from the rain. You will be responsible for ensuring that the Visitor Centre team have the resources and skills to deliver high-quality service with targeted regional and local information, promoting our connections with tangata whenua and highlighting our unique cultural heritage.  

This Visitor Centre team is passionate about the work they do and has a culture of inclusiveness and support with whanau at the core and you will share those values and passion for the conservation that drives the team. 

The Visitor Centre is seven day a week operation during the Great Walk season (October – May). This is a Monday to Friday position with the occasional requirement to work a weekend day and some public holidays to support the needs of our busy visitor centre. 


He kōrero mōu: What we are looking for

The Fiordland team's goal is to continue to deliver first-class Visitor Centre service and community engagement and are looking for someone who wants to work with them to become exceptional. You will be an energetic and positive individual who enjoys working in a team and prides themselves on their outstanding communications skills. You will thrive in a work environment that requires you to manage competing priorities, balance planned and reactive work and adapt to challenging and complex situations. Our ideal candidate will have some of the following:

  • Previous customer service experience in tourism sector, with demonstrated competence in delivering high quality visitor experiences (e.g. adventure tour / nature guide, interpretation ranger, leading tourism operations)
  • Excellent interpersonal communication skills, ability to work collaboratively with others
  • Leadership skills with the ability to inspire, motivate and coach a passionate team
  • Be highly organised with attention to detail
  • Outstanding written communication skills and the ability to clearly convey conservation messaging, product and safety information to our visitors
  • An enthusiasm and active interest in outdoor recreational activities; or interest in conservation in New Zealand
  • Excellent computer skills and demonstrated capability in using POS software
  • Knowledge of a visitor booking system


Ngā āhuatanga kei a mātou: What's in it for you:

Te Anau offers a community lifestyle many other places lament having lost while enjoying access to larger centres thanks to the proximity of Queenstown to the north and Invercargill to the south. Shopping, airports, and other services are just a two-hour drive away. From kindergarten through to high school, local children are immersed in the environment as part of their education. The community is vibrant with a strong family network, new arts hub, strong sports centre, and community garden. Commuting to work will be a highlight, with biking or walking along the lakefront, with no traffic congestion to speak of.

Along with recently being awarded New Zealand's most attractive employer in the public service, people like working for us because we offer:

  • A supportive and collaborative work environment
  • Respect, recognition, and opportunities for personal growth
  • Excellent employee wellbeing initiatives including flexible working arrangements and the employee assistance program


Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment.


For any enquiry, please contact Debbie Fahey on 027 286 2746 or quoting vacancy DOC/400/09446A.  


Applications close at 5pm Sunday, 5 December 2021

Search Tips